Shipping Conditions
Shipping Conditions
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When will my order be shipped after purchase? Your orders will be prepared within 1-5 business days and delivered to the freight company. The freight company will deliver your order to you within an average of 3-5 business days. You will be informed about the shipping process via your contact details. Therefore, it is very important that you provide your freight/billing information correctly.
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Which freight company will ship my order? Your orders will be expedited via FedEx Express service, UPS, DHL. You will be notified by message or email once the shipment is made.
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What should I do if the shipping package or product is damaged? If you receive your order and notice damage to the packaging, please do not accept the product from the freight officer and request a "damage investigation report."
If you receive the package and later find it damaged, please contact us.
- Do I need to pay any shipping and customs fees? You do not need to pay taxes to America. In other countries, certain taxes may apply according to the tax laws of those countries; however, we take some measures to ensure that this amount is not too high. We are here for you if you have any issues with this.